Support (admin)

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Revision as of 14:27, 10 April 2010 by KuJoe (talk | contribs) (Overview of the support options in the admin area.)
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TheHostingTool offers 2 different areas of support for administrators.

Support (admin)/Tickets A built-in help desk to allow staff to assist users.

Support (admin)/Knowledge Base A collection of information that is provided by staff for end users. Normally this consists of frequently asked questions (FAQs), rules/restrictions/guidelines, tutorials, or other forms of documents that are meant to assist users immediately when staff are not available.

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