Difference between revisions of "Support (admin)"
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TheHostingTool offers 2 different areas of support for administrators. | TheHostingTool offers 2 different areas of support for administrators. | ||
| − | [[Support (admin)/Tickets]]- A built-in help desk to allow staff to assist users. | + | [[Support (admin)/Tickets|Tickets]]- A built-in help desk to allow staff to assist users. |
| − | [[Support (admin)/KB]]- A collection of information that is provided by staff for end users. Normally this consists of frequently asked questions (FAQs), rules/restrictions/guidelines, tutorials, or other forms of documents that are meant to assist users immediately when staff are not available. | + | [[Support (admin)/KB|Knowledge Base]]- A collection of information that is provided by staff for end users. Normally this consists of frequently asked questions (FAQs), rules/restrictions/guidelines, tutorials, or other forms of documents that are meant to assist users immediately when staff are not available. |
Latest revision as of 14:42, 10 April 2010
TheHostingTool offers 2 different areas of support for administrators.
Tickets- A built-in help desk to allow staff to assist users.
Knowledge Base- A collection of information that is provided by staff for end users. Normally this consists of frequently asked questions (FAQs), rules/restrictions/guidelines, tutorials, or other forms of documents that are meant to assist users immediately when staff are not available.
