Difference between revisions of "Support (admin)"
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Revision as of 14:27, 10 April 2010
TheHostingTool offers 2 different areas of support for administrators.
Support (admin)/Tickets A built-in help desk to allow staff to assist users.
Support (admin)/Knowledge Base A collection of information that is provided by staff for end users. Normally this consists of frequently asked questions (FAQs), rules/restrictions/guidelines, tutorials, or other forms of documents that are meant to assist users immediately when staff are not available.
